News and Media

1. CRM Daily  (site info) CRM news and information. http://crm-daily.newsfactor.com/ 2. Customer Service Group  (site info) Resource for customer service, call center and helpdesk professionals. http://www.customerservicegroup.com 3. Outsourcing CRM  (site info) Case studies and best practices focused on customer relationship management. http://www.outsourcing-crm.com 4. The WOW! Awards  (site info) Stories of UK customer service award winners. http://www.thewowawards.com/ 5. International Journal of Call Centre Management  (site info) Quarterly subscription-based and peer-reviewed journal on all practical aspects of setting up and managing a call centre. http://www.winthrop-publications.co.uk/CCMFrontpag... 1-5 of 5.