Customer Service
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Software
1.
Beacon Technologies, Ltd.
(site info)
Permission-based IVR-interactive customer survey for customer satisfaction research.
http://BeaconTouch.com/
2.
Aegis Communications Group, Inc.
(site info)
Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
http://www.aegiscomgroup.com/
3.
Customer Service Benchmarking Association
(site info)
Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.
http://www.csbenchmarking.com/
4.
Customer Service Week
(site info)
Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.
http://www.csweek.com/
5.
Service Quality Institute
(site info)
Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
http://www.customer-service.com/
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